After You Purchased
- When will my order be processed?
All orders are handled and shipped out from our warehouse in China and United States. Please allow extra time for your order to be processed during holidays and sale seasons.
We processes orders between Monday and Friday. Orders will be processed within 1-2 business days from the order date and shipped the next day after the processing day.
- Shipping confirmation
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier, otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow up or have not submitted the necessary requirements or notifcations to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.
Your loca customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your roder may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not at home when the delivery is made, a notice card may be left by the postal sdervice to advise on how and where your delivery can be collected.